Returns & Exchanges
At Hella Handmade Creations, we want you to love your unique beauty finds, but due to the artisanal and hygienic nature of our products, we offer a 14-day window for returns on unopened and unused items. Please note that custom-blended items and limited edition polishes are final sale unless they arrive damaged.
Verify Eligibility
Ensure your beauty products are in their original, unopened packaging and that your request is within 14 days of the delivery date.
Contact Support
Email our customer care team with your order number and a brief explanation of the return to receive your Return Authorization number.
Secure Packaging
Carefully pack your items with plenty of padding to prevent breakage during transit and include your original packing slip inside the box.
Ship and Track
Send your package using a trackable shipping service and wait 5-7 business days after receipt for your refund to be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing